Worst Customer Expeerience

Worst customer service and experience ever. I have since bought an item online, delivery was extremely delayed and I have been fighting to get my item delivered. I’ve wasted so much money on airtime by following up daily. Leroy Merlin failed to hold the courier company accountable. I will never make the mistake of buying from this store again. I paid for the item and I have not received it and no one seems to be bothered about it. I have never been so frustrated. I’ve even taken the decision to cancel the order and request my refund yesterday. I should’ve checked the online reviews of this store before I purchased the item online. It has bad reviews and I am not surprised. I paid for the item, it wasn’t a freebie, why should I struggle and fight so much to get it even after affording them enough time? To make matters worse I was disrespected so much by the courier company (RAM) whose driver keeps on manipulating the system to create false reports as if they tried to deliver when in fact they didn’t even attempt to do so. Zero accountability.