Worst after sales service EVER!!

I recently ordered three items from Leroy Merlin on order 068156 on 21/05/2022. Today is 14/06, almost a month later and the order is still not entirely fulfilled! Their after-sales service is absolutely useless. The only thing they do is answer the phone. They don't have proper systems to track and rectify exceptions.

Firstly, the order arrived later than the website's expected date. Then only one of the three items I ordered was in the delivery. I especially removed some items in the order that would have delayed the order. And eventually received a partial order too late for my purpose.

Trying and following up with contradicting information they eventually tracked down the other two items in their own stores and shipped them.

One of these two items was not in any packaging anymore. It was scuffed and scratched. The item was wire ********s. I tried to strip a wire and it is not functioning. The box I received these two items in, was a second hand, damaged box that was poorly closed with boxing tape.

I called the contact centre again. They offered a refund which I accepted. The condition was that a refund would be processed 10 working days after the item was received back in their stores. I received the item on 03/06 and complained on 06/06. The item is still not picked up on 14/06!!!!!!!!!!!

I have NEVER experienced such bad service from any online store before. I will next time rather order from China than from Leroy Merlin in future. I don't even care about the last item anymore. I will write this cost off as yet another bad South African online experience and school fees paid.