Worst After Sales Service

I have had a very unpleasant experience with Leroy Merlin and I would like to caution and make future customers aware of the kind of service you may experience. It's been the worst after sales service I have ever experienced!

I made an online purchase that was delivered in early September and, to my disappointment, 3 of the items delivered were badly scratched and stained. The other item I received was not as advertised and I was not happy with the quality.

When enquiring about a refund for those particular items, it took me numerous emails to try and get a response, to which no one rep****. I then started calling, several times a day, every day for almost 3 weeks to try and arrange a refund. No one would ever call me back and no one could seem to arrange a simple return of the items. I finally received an answer from Sibongile who advised me that it would cost the company too much money to arrange a collection and return and that I would be fully refunded for my items. I am still awaiting a refund. Without notice, Leroy Merlin arrived at my house to pick up the damaged items and I have still not received any kind of communication on when I can expect a refund.

I spoke with several people including but not all: Sibongile, Dani, Adam, Leratho, Lebohang, Boitumelo, Daniel, Flora, Mondie, Nosipho, and NOT ONE OF THEM could give me a concrete answer on when they could arrange a collection and a full refund.

This entire process has taken more than 6 weeks and is still unresolved! I will never recommend Leroy Merlin to anyone due to the utter lack of care for after sales service and communication with their customers. I am shocked and disappointed to say the least.