MC
Manuela C
1 reviews | Active since Dec 2021
31 Aug 2022, 13:29
Worse online experience ever
Worse online experience ever. Second time to buy from Leroy Merlin online only to find out after that the product was not available for both orders after the order as been confirmed. When I called the contact center they told me that the product was out of stock but the online store still shows the product. In December 2022 I had the same issue after ordered online. Even if the online is showing that the product is available, there is a high chance of having the order pending, for days when you select click and collect. A service that is advertised to take 2 hours. Worse experience and now they manager is saying that I should drive to collect the money. Who will pay for the petrol and my airtime?
Helpful (0)
Replies (1)0
Replies (1)
Leroy Merlin South Africa's replyOfficial
31 Aug 2022, 16:00Hi there Manuela,
I trust you're well and thank you for your review.
We sincerely apologize for the inconvenience that we have caused you, we are currently investigating the matter and we shall revert to you shortly.
Take care.
I trust you're well and thank you for your review.
We sincerely apologize for the inconvenience that we have caused you, we are currently investigating the matter and we shall revert to you shortly.
Take care.
Leroy Merlin South Africa's reply31 Aug 2022, 16:00
Official
Hi there Manuela,
I trust you're well and thank you for your review.
We sincerely apologize for the inconvenience that we have caused you, we are currently investigating the matter and we shall revert to you shortly.
Take care.
I trust you're well and thank you for your review.
We sincerely apologize for the inconvenience that we have caused you, we are currently investigating the matter and we shall revert to you shortly.
Take care.