Woeful Service and even more appalling aftercare for online users

Placed an online order to Durban for Duram paint samples. Received 3 incorrect Colours !!! Order took 16 Days to arrive after being placed- I was extremely frustrated. Contacted support and a ticket was opened. Never received feedback. Had to call in support who promised me collection and refund before 10th December. Now it is 4th January and no effort has been made to resolve the matter. As this is my first order, i am utterly appalled by the terrible service received. I had to end up spending R100 rand fuel to go and find a local store for the products. The entire point of their online services is to eliminate the need for me running around, especially when i do not have time during busy work days. I had even paid a courier fee which i hope will be refunded alongside the unwanted products.