MS
Marilyn S
1 reviews | Active since Jan 2026
20 Jan 2026, 13:08
Why advertise when no stock available?
I ordered a white umbrella. Leroy website says 64 of product available. However they sent wrong colour umbrella and their call centre say they do not have stock of the colour I requested, and paid for.
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Replies (3)0
Replies (3)
Leroy Merlin South Africa's replyOfficial
20 Jan 2026, 13:31Hi Marilyn
I would like to offer my sincere apologies on behalf of the company on what has occurred regarding the service received , we do appreciate the feedback and will raise this concerns with our Greenstone store and the department and will be in contact with you.
I would like to offer my sincere apologies on behalf of the company on what has occurred regarding the service received , we do appreciate the feedback and will raise this concerns with our Greenstone store and the department and will be in contact with you.
Leroy Merlin South Africa's reply20 Jan 2026, 13:31
Official
Hi Marilyn
I would like to offer my sincere apologies on behalf of the company on what has occurred regarding the service received , we do appreciate the feedback and will raise this concerns with our Greenstone store and the department and will be in contact with you.
I would like to offer my sincere apologies on behalf of the company on what has occurred regarding the service received , we do appreciate the feedback and will raise this concerns with our Greenstone store and the department and will be in contact with you.
MS
Marilyn S's updateReviewer Update
20 Jan 2026, 14:13Standard form letter from Leroy, saying nothing.
i ordered 3 items - one was a drying rack which has broken hinges
1 was a white umbrella - despite advertising that 64 are available, it now transpires that this might be an "error with the website".
I am assuming that salaries are being paid to staff for maintaining the website? and checking the quality of outgoing stock? and checking that the goods dispatched comply with the order? Not to mention the wasted delivery charges and running a centre to rectify incorrect orders?
i ordered 3 items - one was a drying rack which has broken hinges
1 was a white umbrella - despite advertising that 64 are available, it now transpires that this might be an "error with the website".
I am assuming that salaries are being paid to staff for maintaining the website? and checking the quality of outgoing stock? and checking that the goods dispatched comply with the order? Not to mention the wasted delivery charges and running a centre to rectify incorrect orders?
MS
Marilyn S's update20 Jan 2026, 14:13
Reviewer Update
Standard form letter from Leroy, saying nothing.
i ordered 3 items - one was a drying rack which has broken hinges
1 was a white umbrella - despite advertising that 64 are available, it now transpires that this might be an "error with the website".
I am assuming that salaries are being paid to staff for maintaining the website? and checking the quality of outgoing stock? and checking that the goods dispatched comply with the order? Not to mention the wasted delivery charges and running a centre to rectify incorrect orders?
i ordered 3 items - one was a drying rack which has broken hinges
1 was a white umbrella - despite advertising that 64 are available, it now transpires that this might be an "error with the website".
I am assuming that salaries are being paid to staff for maintaining the website? and checking the quality of outgoing stock? and checking that the goods dispatched comply with the order? Not to mention the wasted delivery charges and running a centre to rectify incorrect orders?
Leroy Merlin South Africa's replyOfficial
21 Jan 2026, 13:23.
Leroy Merlin South Africa's reply21 Jan 2026, 13:23
Official
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