What is happening with the stock management???

I don't understand how a massive company can have such pathetic inventory management.

I was looking for specific tiles - website said there are various items in stock at several branches. I called their customer service line to confirm that is the correct amount. It was confirmed they have 115 tiles in stock. I asked them to keep the stock aside, I am on my way. According to customer service, they cannot keep stock aside. Come to find out in store, they do keep stock aside for customers.

You wait to speak to someone at a call centre but your cannot contact a store directly.

When I drove 35 mins to the Little falls branch, I arrived, they barely have 80 items in stock. Their system says they have 117, the website and customer service says 115. Where is the rest of the stock?

I then had to decide between getting a different tile or take a roadtrip to every single Leroy Merlin in the region that has stock according to the website.

I then came across a different option, Leroy Merlin Fourways apparently has over 300 items in stock according to the website and customer service. I drive 40 mins - they only have 145 in stock and they don't know where the rest went.

I then chose a 3rd option. System says no stock - I then sat on the floor and counted 253 tiles of that exact same option.

It was utterly exhausting and a complete waste of time.

I started this process at 12pm and ended at 5pm.