NM
Nayna M

1 reviews | Active since Dec 2023

06 Dec 2023, 22:25

What a **** show, get your house in order!

Hi

I placed an order on the 23 November 2023 for:

- 2 x sunbeds - bi panel doo4 - outdoor table - installation

It is now the 6 December 2023 and the following items have not been delivered: - table - door delivered is incorrect - Installation

After numerous emails and calling the help desk, I have gotten different or no responses at all. The consultants at the online desk are unable to assist and no one seems to care. Their idea of service is that the customer must chase around an order. I would give this company 0 stars if i had a choice. What an absolute **** up and **** show. The total value of this was R10k of which 4k is still outstanding. If delivery cannot be made, Please refund my money and collect the incorrect door you have delivered. I am sick of following up on an order I have paid for. Deliver or close your online shopping dept. Even better...train your people!

0
Replies (1)
Leroy Merlin South Africa
Leroy Merlin South Africa's reply07 Dec 2023, 08:31
Official
  Good day Nayna

Please accept my apology on behalf of our company. I am sorry to learn that your experience with our services was less than satisfactory. We value our customers and exceptional service is always our priority. Please be advised that we will be in direct contact with you.