What a royal disappointment - where is leadership?

It’s a real pity that this business simply does not care about its customers. Unfortunately I don’t even think writing these reviews matters to them as they do nothing about anything. Their APP and online store are in shambles - you can hardly find product, sometimes it has the incorrect price on it, Payflex options come and go depending on which platform you’re on. But the most shocking is trying to collect products after purchasing online. You are guaranteed they won’t be ready, that you’ll wait for a very long time and then when they eventually come they are not wrapped or packaged in any way. You are expected to put glass ware as is into your car. What confirmed that they really just do not care was how they placed a giant sticker on a vase that was a present that I then had to spend time washing off as the glue was stuck on, wasting me a lot of time. Disappointing - I won’t be back.