Weeks have passed and still no refund for item returned.

Placed an order for a ceiling fan on December 4 2024. 3 days later I logged a return for collection and refund of this item as it looked a little cheap and would not be suitable for my shop. After many, many calls and emails to Leroy Merlin, no attempts to collect item had been made. I had to eventually drop the item off myself otherwise I would still be sitting with it. Weeks have passed, I have made numerous calls and have sent many emails, they are blatantly ignoring me and still have not refunded my money despite the item has been with them for weeks. I am beyond disgusted with this, never experienced anything like this in my life