vv
vaughan.bradshaw vaughan.bradshaw
1 reviews | Active since May 2016
04 Aug 2021, 11:31
Waste of time
First order was "lost", next order ok. This last order is proving to be a disaster. Credit card billed in full, but short delivered. No communication, driver turns up and he is the poor guy who must explain. Emailed in, remains unresolved. Called in, remains unresolved. I get offered in store vouchers?? Why if I order online would I want instore vouchers? Why not give my account the credit? Why does your manager not take calls? Why do the online consultants not have the power to make a decision.....that just wastes my time. Some stores should not be offering online service.....maybe Leroy Merlin is one? Refund the short delivery on order *** - 12892 and let's part ways. Just for the record, after failing your online shopping you lost R15000 then another R20000 to Builders warehouse. They may be slow but at least they communicate. Thank you for the experience, refund what wasn't delivered.....do not offer me an instore voucher......you do not want a cantankerous moody person like me inside your shop. Today another 20 minutes wasted on hold.
Helpful (0)
Replies (7)0
Replies (7)
Leroy Merlin South Africa's replyOfficial
04 Aug 2021, 11:34Hey Vaughan,
We trust that you are well
We do apologize for the break-in communication, we'll follow up on your refund and we'll revert back with feedback
We trust that you are well
We do apologize for the break-in communication, we'll follow up on your refund and we'll revert back with feedback
Leroy Merlin South Africa's reply04 Aug 2021, 11:34
Official
Hey Vaughan,
We trust that you are well
We do apologize for the break-in communication, we'll follow up on your refund and we'll revert back with feedback
We trust that you are well
We do apologize for the break-in communication, we'll follow up on your refund and we'll revert back with feedback
vv
vaughan.bradshaw vaughan.bradshaw's updateReviewer Update
05 Aug 2021, 14:07The banter back and forth with Florah is losing its amusing side. My account was charged and you were paid. Now I must prove you were paid? What type of company are you running. More to the point how lazy is your accounts department. Please be aware you are starting to annoy me..... that means I start posting emails I have received indicating how ridiculous the procedures you use actually are. Pay me today, or I will start posting all comments I have on several platforms.
vv
vaughan.bradshaw vaughan.bradshaw's update05 Aug 2021, 14:07
Reviewer Update
The banter back and forth with Florah is losing its amusing side. My account was charged and you were paid. Now I must prove you were paid? What type of company are you running. More to the point how lazy is your accounts department. Please be aware you are starting to annoy me..... that means I start posting emails I have received indicating how ridiculous the procedures you use actually are. Pay me today, or I will start posting all comments I have on several platforms.
Leroy Merlin South Africa's replyOfficial
05 Aug 2021, 14:19 Hey Vaughan,
We trust that you are well
So sorry about the break-in communication, we'll continue to follow up on the issue and we'll revert back with feedback
We trust that you are well
So sorry about the break-in communication, we'll continue to follow up on the issue and we'll revert back with feedback
Leroy Merlin South Africa's reply05 Aug 2021, 14:19
Official
Hey Vaughan,
We trust that you are well
So sorry about the break-in communication, we'll continue to follow up on the issue and we'll revert back with feedback
We trust that you are well
So sorry about the break-in communication, we'll continue to follow up on the issue and we'll revert back with feedback
vv
vaughan.bradshaw vaughan.bradshaw's updateReviewer Update
05 Aug 2021, 14:34Good afternoon. If only the rest of Leroy Merlin responded as fast as you! Please get your accounts department to explain something....
Your online process will not submit the transaction until paid. So are they now trying to insult me by questioning whether I actually paid? I thank you for what you are endeavoring to do, however and you can bank on this, once the transaction is resolved you have lost a client. I can provide proof that this morning you lost yet another sale... it went to Builders and to Takealot. I must prove Leroy Merlin got paid omg now I have heard everything. Pay gate is used as confirmation of payment....please educate your accounts department.....if they click on that thing called a computer and read they will see it.
Your online process will not submit the transaction until paid. So are they now trying to insult me by questioning whether I actually paid? I thank you for what you are endeavoring to do, however and you can bank on this, once the transaction is resolved you have lost a client. I can provide proof that this morning you lost yet another sale... it went to Builders and to Takealot. I must prove Leroy Merlin got paid omg now I have heard everything. Pay gate is used as confirmation of payment....please educate your accounts department.....if they click on that thing called a computer and read they will see it.
vv
vaughan.bradshaw vaughan.bradshaw's update05 Aug 2021, 14:34
Reviewer Update
Good afternoon. If only the rest of Leroy Merlin responded as fast as you! Please get your accounts department to explain something....
Your online process will not submit the transaction until paid. So are they now trying to insult me by questioning whether I actually paid? I thank you for what you are endeavoring to do, however and you can bank on this, once the transaction is resolved you have lost a client. I can provide proof that this morning you lost yet another sale... it went to Builders and to Takealot. I must prove Leroy Merlin got paid omg now I have heard everything. Pay gate is used as confirmation of payment....please educate your accounts department.....if they click on that thing called a computer and read they will see it.
Your online process will not submit the transaction until paid. So are they now trying to insult me by questioning whether I actually paid? I thank you for what you are endeavoring to do, however and you can bank on this, once the transaction is resolved you have lost a client. I can provide proof that this morning you lost yet another sale... it went to Builders and to Takealot. I must prove Leroy Merlin got paid omg now I have heard everything. Pay gate is used as confirmation of payment....please educate your accounts department.....if they click on that thing called a computer and read they will see it.
Leroy Merlin South Africa's replyOfficial
05 Aug 2021, 14:43Hey Vaughan,
We'll contact you for more clarity on the issue
We'll contact you for more clarity on the issue
Leroy Merlin South Africa's reply05 Aug 2021, 14:43
Official
Hey Vaughan,
We'll contact you for more clarity on the issue
We'll contact you for more clarity on the issue
vv
vaughan.bradshaw vaughan.bradshaw's updateReviewer Update
05 Aug 2021, 15:23Good afternoon. Thank you for the offer to contact me and discuss, but I honestly think that would be a very bad idea. I lack the ability to keep my mouth shut and as such would just vent on you.
I called in and Florah has sent me a proof that 7 to 10 days the refund is back in my account.
I thank you for your involvement as I am sure that without your assistance this would still be a debate.
Hellopeter has a following and as such my experience may (or may not) have been read by others.
In closing (unless in 7 to 10 days the email is not honoured), for what it's worth, your online shop process needs to be jacked up. Also (and the saying goes..... if the hat fits wear it), any senior manager who let's their staff become scapegoats due to corporate inadequacy, is no real manager. So maybe copy and paste this and send it to the non existing branch manager.......... maybe you should pay the driver and Florah more and the managers less.
I have had my say, thank you for your assistance
I called in and Florah has sent me a proof that 7 to 10 days the refund is back in my account.
I thank you for your involvement as I am sure that without your assistance this would still be a debate.
Hellopeter has a following and as such my experience may (or may not) have been read by others.
In closing (unless in 7 to 10 days the email is not honoured), for what it's worth, your online shop process needs to be jacked up. Also (and the saying goes..... if the hat fits wear it), any senior manager who let's their staff become scapegoats due to corporate inadequacy, is no real manager. So maybe copy and paste this and send it to the non existing branch manager.......... maybe you should pay the driver and Florah more and the managers less.
I have had my say, thank you for your assistance
vv
vaughan.bradshaw vaughan.bradshaw's update05 Aug 2021, 15:23
Reviewer Update
Good afternoon. Thank you for the offer to contact me and discuss, but I honestly think that would be a very bad idea. I lack the ability to keep my mouth shut and as such would just vent on you.
I called in and Florah has sent me a proof that 7 to 10 days the refund is back in my account.
I thank you for your involvement as I am sure that without your assistance this would still be a debate.
Hellopeter has a following and as such my experience may (or may not) have been read by others.
In closing (unless in 7 to 10 days the email is not honoured), for what it's worth, your online shop process needs to be jacked up. Also (and the saying goes..... if the hat fits wear it), any senior manager who let's their staff become scapegoats due to corporate inadequacy, is no real manager. So maybe copy and paste this and send it to the non existing branch manager.......... maybe you should pay the driver and Florah more and the managers less.
I have had my say, thank you for your assistance
I called in and Florah has sent me a proof that 7 to 10 days the refund is back in my account.
I thank you for your involvement as I am sure that without your assistance this would still be a debate.
Hellopeter has a following and as such my experience may (or may not) have been read by others.
In closing (unless in 7 to 10 days the email is not honoured), for what it's worth, your online shop process needs to be jacked up. Also (and the saying goes..... if the hat fits wear it), any senior manager who let's their staff become scapegoats due to corporate inadequacy, is no real manager. So maybe copy and paste this and send it to the non existing branch manager.......... maybe you should pay the driver and Florah more and the managers less.
I have had my say, thank you for your assistance
Leroy Merlin South Africa's replyOfficial
05 Aug 2021, 15:30Thank you for your feedback,
Do enjoy the rest of your day
Do enjoy the rest of your day
Leroy Merlin South Africa's reply05 Aug 2021, 15:30
Official
Thank you for your feedback,
Do enjoy the rest of your day
Do enjoy the rest of your day