JM
James M
1 reviews | Active since Apr 2013
10 Jun 2023, 11:50
Very very poor delivery service from Leroy Merlin
Worst delivery service I have ever experienced in South Africa. Call centre very unfriendly and not willing to really help. Buy your building materials from Cashbuild or Builders Warehouse, but not Leroy! Now to see if I can get my money back.
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Replies (2)0
Replies (2)
Leroy Merlin South Africa's replyOfficial
10 Jun 2023, 17:19Hi James
Please accept my apology on behalf of our company. I am sorry to learn that your experience with our service was less than satisfactory. We value our customers and exceptional service is always our priority and anything less than ensuring you are completely happy is unacceptable. Please be advised that we will directly be in communication with you.
Please accept my apology on behalf of our company. I am sorry to learn that your experience with our service was less than satisfactory. We value our customers and exceptional service is always our priority and anything less than ensuring you are completely happy is unacceptable. Please be advised that we will directly be in communication with you.
Leroy Merlin South Africa's reply10 Jun 2023, 17:19
Official
Hi James
Please accept my apology on behalf of our company. I am sorry to learn that your experience with our service was less than satisfactory. We value our customers and exceptional service is always our priority and anything less than ensuring you are completely happy is unacceptable. Please be advised that we will directly be in communication with you.
Please accept my apology on behalf of our company. I am sorry to learn that your experience with our service was less than satisfactory. We value our customers and exceptional service is always our priority and anything less than ensuring you are completely happy is unacceptable. Please be advised that we will directly be in communication with you.
JM
James M's updateReviewer Update
12 Jun 2023, 11:46OK, so I have not received my refund yet, which is in excess of R13 000.00. Today I get a message that the delivery is on its way. There is nobody at home, I had to send the builders home. When is this nightmare going to stop? Your comment above is probably AI generated and is meaningless, you don't understand the concept of exceptional service. CEO Cedric Sennepin, have you any idea of the poor service your company provides? I doubt it.
JM
James M's update12 Jun 2023, 11:46
Reviewer Update
OK, so I have not received my refund yet, which is in excess of R13 000.00. Today I get a message that the delivery is on its way. There is nobody at home, I had to send the builders home. When is this nightmare going to stop? Your comment above is probably AI generated and is meaningless, you don't understand the concept of exceptional service. CEO Cedric Sennepin, have you any idea of the poor service your company provides? I doubt it.