Very unreliable, poor customer service. Buyer beware

Ordered and paid for a very large order on their website. Was promised delivery a week ago. Called the contact centre yesterday and was promised an escalation which would be copied to me. It's a day later and no escalation. Be very careful when ordering anything with Leroy Merlin. Their call centre is extremely inefficient and their delivery commitments are never met. Just waiting for the next issue from them when they advise that they now have no stock after their own delays.