1 reviews | Active since Jun 2016
Very unhappy
Placed an online order last Wednesday for a birthday present needed this past weekend. Delivery on the web said Friday, but it was Easter. Phoned their customer support Saturday to find out about the delivery date. They said it will be Tuesday due to Easter holidays. Phoned this morning and the agent said she will escalate the delivery to their Marketplace team. Phone them again this afternoon at 3pm as no follow up call or delivery was received and all of a sudden the agent says it will only be delivered this coming Friday. The agent also got very arrogant on the call which was not assisting in resolving the issue - he literally took the angle that this is the standard delivery time and suggesting I accept and deal with it. Where in SA does it take 10 days to delivery to Centurion, Pretoria!?!?! Extremely disappointed with the order, delivery and customer service.
Good day Bronwyn
Trust that you are well
Thank you for taking the time to bring this to our attention . We will definitely take this matter up with Marketplace team . We certainly hope that this experience has not deterred you away from shopping with us in future.
Kind regards
Good day Bronwyn
Trust that you are well
Thank you for taking the time to bring this to our attention . We will definitely take this matter up with Marketplace team . We certainly hope that this experience has not deterred you away from shopping with us in future.
Kind regards
The proof is in the pudding. Whether I buy from you again would be determined by the favorable resolution of the query. It has not been from a lack of follow up and explaining on my part. I just need someone to help resolve this unfortunate situation.
Regards,
The proof is in the pudding. Whether I buy from you again would be determined by the favorable resolution of the query. It has not been from a lack of follow up and explaining on my part. I just need someone to help resolve this unfortunate situation.
Regards,