nJ
natasjha J
1 reviews | Active since May 2018
11 Apr 2025, 13:35
Very poor service delivery
Oh my. Where should I begin. The website said 24 Hrs for my order to be delivered and it has been a week and my parcel is still not here. This was my first and last time buying from them!!! So today my parcel goes out for delivery and when I eventually phoned to ask where the driver is the driver phones me and sends me the waybill picture and guess what, its the wrong address so today I am also not getting my parcel and I needed this asap!!!! Not even the town on the waybill is correct after sending them the location and full address. What poor service this is. Never will I use them again
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Replies (2)0
Replies (2)
Leroy Merlin South Africa's replyOfficial
11 Apr 2025, 14:30Hi Natashjha
I would like to offer my sincere apologies on behalf of the company on what has occurred regarding the service received, Please be advised we will be in contact with you.
I would like to offer my sincere apologies on behalf of the company on what has occurred regarding the service received, Please be advised we will be in contact with you.
Leroy Merlin South Africa's reply11 Apr 2025, 14:30
Official
Hi Natashjha
I would like to offer my sincere apologies on behalf of the company on what has occurred regarding the service received, Please be advised we will be in contact with you.
I would like to offer my sincere apologies on behalf of the company on what has occurred regarding the service received, Please be advised we will be in contact with you.
nJ
natasjha J's updateReviewer Update
15 Apr 2025, 10:16THis was not resolved at all. It got way bad after this complaint. I only got my parcel today and the worse part is the driver was rude and did not even greet and told me to take my own stuff in. What kind of company is this. Not only is the stuff bought a total loss for me, but all I got so far is apologies and that is not fixing my situation. What a terrible company to deal with!!!!
nJ
natasjha J's update15 Apr 2025, 10:16
Reviewer Update
THis was not resolved at all. It got way bad after this complaint. I only got my parcel today and the worse part is the driver was rude and did not even greet and told me to take my own stuff in. What kind of company is this. Not only is the stuff bought a total loss for me, but all I got so far is apologies and that is not fixing my situation. What a terrible company to deal with!!!!