PB
Petrus B
1 reviews | Active since Dec 2025
15 Dec 2025, 16:27
Very poor online help from Leroy Merlin
I ordered something online and has not received it after a month of begging. Every time I send a email I get a reply of "case esalated' or 'case closed' with no result. I still haven't received my product. This is ridiculous service.
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Replies (1)
Leroy Merlin South Africa's replyOfficial
17 Dec 2025, 09:44Hi Petrus
We sincerely apologies for the inconvenience and frustration caused by this experience. This is certainly not the level of service we strive to provide. Your feedback has been escalated to the relevant team for urgent attention, and we are working to resolve this matter as quickly as possible will be in contact with you shortly.
Thank You
We sincerely apologies for the inconvenience and frustration caused by this experience. This is certainly not the level of service we strive to provide. Your feedback has been escalated to the relevant team for urgent attention, and we are working to resolve this matter as quickly as possible will be in contact with you shortly.
Thank You
Leroy Merlin South Africa's reply17 Dec 2025, 09:44
Official
Hi Petrus
We sincerely apologies for the inconvenience and frustration caused by this experience. This is certainly not the level of service we strive to provide. Your feedback has been escalated to the relevant team for urgent attention, and we are working to resolve this matter as quickly as possible will be in contact with you shortly.
Thank You
We sincerely apologies for the inconvenience and frustration caused by this experience. This is certainly not the level of service we strive to provide. Your feedback has been escalated to the relevant team for urgent attention, and we are working to resolve this matter as quickly as possible will be in contact with you shortly.
Thank You