Very poor delivery service

We have placed a order with Leroy Merlin online on 21 March 2023. Paid the order online including delivery fees. On the website it showed that the order was split in three. Two external companies and Leroy Merlin.

The two external companies orders came with notifications off the orders before the due dates that was given on the website.

Leroy Merlin part of the order showed due 24 March 2023.

24 March 2023, Friday, came and went and no delivery took place.

25 March 2023, Saterday, came and went and no delivery.

27 March 2023, Monday, no notification off any kind from Leroy Merlin on why the order has not been delivered. The website still shows delivery date as 24 March 2023.

28 March 2023, Teusday Reply on email sent to inquire about the order.

Sharconia Seapose (Leroy Merlin South Africa) Mar 28, 2023, 10:54 GMT+2

Good Day

Please be advised that your delivery is schedulled for tomorrow We really apologize for the inconvenience caused

Regards Sharconia

29 March 2023. Wednesday. Still no delivery. The website still shows delivery date as 24 March 2023.

We email again the order department to find out what is going on.

Reply on email: Sharconia Seapose (Leroy Merlin South Africa)

Mar 29, 2023, 15:38 GMT+2

Hi there

Let me do a follow up and ill revrt back.

She did not revert back.

30 March 2023, Thursday, send another email in the morning.

The reply on the email: Sharconia Seapose (Leroy Merlin South Africa)

Mar 30, 2023, 15:58 GMT+2

Good Day

Please be advised that the store will deliver the order tomorrow and they advised that they sold out on the ceiling board Contact person Nkateko +***4

31 March 2023, Friday. No delivery as promised. No notifications, no communications. Website still shows delivery date as 24 March 2023.

3 April 2023, Monday morning. Phoned the branch and spoke to Nkateko she will phone me back in 7 minutes.

She did not phone back.

Phoned her again an hour later.

They could still not give any answers on what is happening to the order or where the order is. They are waiting for reply from the courier services. They will phone back in 30 minutes

An SMS was sent 13:45 Still busy tracking your order number am waiting for feedback from our courier service.

Phoned again, 14:02

Still no answers on what is going on.

Received a SMS at 14:47 Hi I have escalate your oder to department manager because now the courier they are not giving straight answer, she confirmed that she will call you.

No one phoned me back.

Monday, 16:43, received an SMS

Great news! Your Leroy Merlin order [LMG***] has been collected by our courier. nscg.live/mc2v

4 April 2023, Tuesday. Two weeks after order has been placed and paid and we waiting day after day like fools for a delivery and after a lot of fighting and phone calls the order was delivered without the item that was out of stock.

No explanation on why the order took so long, why no one could answer me on where the parcel was. Just a note to say we have credit available in the store. The credit amount is the amount of the item that was out of stock.

No sorry for the inconvenience.