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Christo B

1 reviews | Active since Aug 2009

04 Jan 2025, 08:50

Very frustrating!!!

Total confusion when it comes to this order. I ordered a Alexa echo show 8 2'nd gen. It was supposed to be delivered 28 December, and after waiting a bit, I phoned to hear if it will still be delivered on the day. I was then phoned back a bit later to inform me that you do not have the device in glacier white any more, and if a black unit would be okay. I agreed, and was told that it should be delivered roughly 31 December. On 2 January I phoned numerous times to check where the package is and was informed that you do not know where it is, but eventually (after many calls) the courier delivered the package. This is where it gets very frustrating.... I opened the box, only to find that you shipped the wrong unit! (What arrived was the echo show 5 and not the echo show 8 I wanted for my Wife with vision problems) I do not want this unit, and want you to take it back and send me the unit (any colour) I ordered. This is for order ***

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Replies (2)
Leroy Merlin South Africa
Leroy Merlin South Africa's reply07 Jan 2025, 10:55
Official
Hi Christo
We've escalated your concern and we will reach out to you to address your order. We sincerely apologize for any inconvenience caused 
CB
Christo B's update08 Jan 2025, 10:42
Reviewer Update
No one has bothered to reach out to me. When can I expect this to happen?