Very disappointing serivce

I am writing to express my disappointment with my recent experience with Leroy Merlin online ordering and delivery service.

On Wednesday, November 27th 2024, I attempted to place an online order. The system indicated that my order would be delivered on Friday, November 29th. However, I encountered issues with the online platform and had to contact a consultant for assistance. During the call, I was informed that some of the items were discontinued and the consultant provided me with alternative product codes.

I finally managed to process the order on Thursday, November 28th, but to my shock and frustration, the new estimated delivery date was pushed to December 18th due to a lack of stock. I inquired about switching stores to expedite delivery but was informed that none of the Gauteng stores had stock available.

What is particularly alarming is that my order consisted of just 2 meters of building sand, plaster sand, and concrete mix—a relatively small quantity. It is astonishing that all the branches could be completely out of stock for such a small quantum of building materials.

This situation points to poor stock management. It is hard to understand why a company will allow its stores to entirely run out of stock and not track their stock, especially for such a small order. This experience has undermined my confidence in their operations.