1 reviews | Active since Feb 2017
Very disappointed and upset
I bought steel cabinets online from Leroy Merlin. When the cabinets were delivered one was damaged, after sending photos and emails the cabinet was eventually collected and again after emails and phone calls the replacement was sent.... again we received a damaged cabinet, this one even worse that the other. After weeks of emails and calls, their supplier have now said that they don't have an undamaged cabinet to send to me, they will collect on 29 Aug, then Leroy can do a refund. A manager eventually contacted me on 5 Sep, promising the cabinet will be collected on the 6th of Sep and a refund will be processed. Still nothing, I am sitting with a damaged cabinet and empty promises. I will NOT be using Leroy Merlin's online marketplace ever again and I truly hope that other people have a better experience.
Thank you for reaching out to us.
Please accept my unfeigned apologies on behalf of the company, we are sorry to learn that your experience with our Marketplace was unpleasant, please note that this matter is being addressed and further communication will be made.
Thank you for reaching out to us.
Please accept my unfeigned apologies on behalf of the company, we are sorry to learn that your experience with our Marketplace was unpleasant, please note that this matter is being addressed and further communication will be made.
