Very bad service from Leroy Merlin

I have requested a refund for the ferre gas stove from Leroy Merlin. They keep saying they will assist, but I havent had any feedback to fetch the stove and give a refund for 3 months now. I am very frustrated. I bought a different stove, please fetch this stove I bought online. I will never recommend anyone buy off leroy merlin online as they use their online platform to sell items from other companies, I did not know this when i bought the ferre gas stove, and now I am struggling to get a refund.