VERY BAD ONLINE DELIVERY SERVICE: RATHER GO IN- STORE

I ordered an electric blanket online from them on a Tuesday, on Thursday I received an email that the order has been processed and it out for delivery. Friday morning I received an sms asking for my address so they can deliver (mind you, my address was logged online and should've been sent to the delivery partner), to my surprise, my package was not delivered on Friday.

Fast forward to Monday, and I have received 3 phone calls 1. requesting my address AGAIN, 2. not sure because I declined, 3. a call which ran 5 seconds then dropped - which I returned and discovered it was the 'delivery' partner calling to tell me my package will be delivered.

Thats basically 4 calls since Friday morning and still no package.

I have never dealt with such an *********** online/delivery service.

Moral of the story: NEVER ORDER AN ITEM ONLINE, not only is their website a mess to order from, but getting your parcel is like trying to hit blood out of a rock.

No accountability or even sympathy from Leroy Merlin whatsoever.