SA
Shantal A
1 reviews | Active since Jul 2018
10 Apr 2026, 15:41
VERY BAD CUSTOMER SERVICE EXPERIENCE
My whole shopping experience with Leroy has been so unpleasant, from the time i tried to order online and the OZOW payment gateway would not work, after many emails and calls, i eventually paid via credit card. Each staff member gave a different story, and the support emails were not helpful either. Then trying to get my order delivered was even worse. called RAM couriers many times in the week with promises of delivery, only to be told today that the supplier has moved my delivery date to Monday. Made the call to Leroy, consultant made me wait on the line for 23 minutes whereby the call was cut and no call back. Very bad customer experience, and will not order from them again.
Helpful (0)
Replies (1)0
Replies (1)Leroy Merlin South Africa's replyOfficial
12 Apr 2026, 22:55Hi Shantal
We sincerely apologize for the issues with your payment, poor communication, and delivery delays. This is not the service we aim to provide, and your concerns have been escalated for urgent attention. Please provide us with your order number
Thank you for your feedback.
Thank you for your feedback.
Kind regards,
Lesiah
Lesiah
Leroy Merlin South Africa's reply12 Apr 2026, 22:55
Official
Hi Shantal
We sincerely apologize for the issues with your payment, poor communication, and delivery delays. This is not the service we aim to provide, and your concerns have been escalated for urgent attention. Please provide us with your order number
Thank you for your feedback.
Thank you for your feedback.
Kind regards,
Lesiah
Lesiah
