Utterly useless service

Why does every single company out there think that they can master ecommerce? For this to be possible you have to understand the basics of customer support. Hint: This is communication. I bought something online and they committed to a delivery date. The date came and gone but they do not have the common decency to just let me, the PAYING customer know that they will not deliver as promised. But they don't because they are doing me a huge favor and the least I can do is to sit around day after day hoping they will pitch. Once they have I can continue with my life.