1 reviews | Active since Jan 2020
Utter Incompetence
Saturday I went online, added items to my cart and was prepared to complete the purchase but I could not proceed because "Leroy Merlin Delivery" fee is "To Be Confirmed". I waited for Monday regular working hours and it still wasn't rectified. Monday morning I sent an email, no response up to now. Wednesday,after the holiday I called in and the agent said she would pass on my initial email to IT for assistance, still no response, action or change to my cart. After losing two items from my cart because of Leroy Merlin's incompetence, I called again Thursday morning requesting to speak to someone with authority. Before placing me on hold for 10 minutes, the agent's initial response to my situation was "so why don't you go buy it in store?" .....I eventually spoke to a manager who promised the same escalation to IT as the first agent.....almost a week wasted and the items are one by one being sold out so now I am losing out on the items and delays to construction and associated costs because of a simple issue that needs a week for Leroy Merlin to rectify.
Even after all this unnecessary admin, wasting my time and effort I am still not any closer to completing the transaction
Their discounts and deals will all expire and my cart will lose items each day as it has for this WEEEK OF DEALING WITH THIS STUPIDITY SO FAR, but nothing will be done by Leroy Merlin to help me. I guess one new customer with one small R9k transaction doesn't matter to them.
Even after all this unnecessary admin, wasting my time and effort I am still not any closer to completing the transaction
Their discounts and deals will all expire and my cart will lose items each day as it has for this WEEEK OF DEALING WITH THIS STUPIDITY SO FAR, but nothing will be done by Leroy Merlin to help me. I guess one new customer with one small R9k transaction doesn't matter to them.