GF
Gerrit F
1 reviews | Active since Jul 2016
03 Dec 2021, 14:44
Useless call center and online sales!
One of the worst, if not the worst, online experiences I have ever had. DO NOT DO THIS TO YOURSELF. Ordered over R7k worth of goods that had to be delivered due to the size. Partial delivery was made on the 10th of November. R2.5K door missing from the delivery. Clearly marked on the POD. Since then have not been able to get any feedback on the delivery or a credit for the item. Numerous phone calls and emails. Just spent 20 Minutes on hold after speaking to a service agent. Yes I have a screengrab of the call duration! Charged R700 for delivery and you cannot get a complete delivery sorted out. I WANT MY DOOR OR MY CREDIT NOW!!!!!!!!!!!
Helpful (0)
Replies (2)0
Replies (2)
Leroy Merlin South Africa's replyOfficial
04 Dec 2021, 15:43Hi Gerrit.
Thank you for taking my call to advise of the Order status .
As per our telephonic conversation , I will follow up with the department regarding the refund on the Meranti door and update you on the feedback given .
I appreciate the time and apologize again for the inconvenience caused .
Thank you for taking my call to advise of the Order status .
As per our telephonic conversation , I will follow up with the department regarding the refund on the Meranti door and update you on the feedback given .
I appreciate the time and apologize again for the inconvenience caused .
Leroy Merlin South Africa's reply04 Dec 2021, 15:43
Official
Hi Gerrit.
Thank you for taking my call to advise of the Order status .
As per our telephonic conversation , I will follow up with the department regarding the refund on the Meranti door and update you on the feedback given .
I appreciate the time and apologize again for the inconvenience caused .
Thank you for taking my call to advise of the Order status .
As per our telephonic conversation , I will follow up with the department regarding the refund on the Meranti door and update you on the feedback given .
I appreciate the time and apologize again for the inconvenience caused .
Leroy Merlin South Africa's replyOfficial
05 Dec 2021, 11:22Hi Gerrit
Thank you for taking the time to take my call . As per our telephonic conversation , I will follow up with our Finance team to assist in processing the refund for the Meranti door for us .
With any feedback I receive on my end , I will contact you to update on the Refund.
We hope that we have not completely lost you as a customer as your patronage is important to us.
Thank you for taking the time to take my call . As per our telephonic conversation , I will follow up with our Finance team to assist in processing the refund for the Meranti door for us .
With any feedback I receive on my end , I will contact you to update on the Refund.
We hope that we have not completely lost you as a customer as your patronage is important to us.
Leroy Merlin South Africa's reply05 Dec 2021, 11:22
Official
Hi Gerrit
Thank you for taking the time to take my call . As per our telephonic conversation , I will follow up with our Finance team to assist in processing the refund for the Meranti door for us .
With any feedback I receive on my end , I will contact you to update on the Refund.
We hope that we have not completely lost you as a customer as your patronage is important to us.
Thank you for taking the time to take my call . As per our telephonic conversation , I will follow up with our Finance team to assist in processing the refund for the Meranti door for us .
With any feedback I receive on my end , I will contact you to update on the Refund.
We hope that we have not completely lost you as a customer as your patronage is important to us.