AL
Alec L
1 reviews | Active since Sept 2016
26 Jun 2025, 14:45
Useless after sales service.
I bought a KÄRCHER power washer online from Leroy Merlin on 19th May 2025. Received it on 3rd June 2025. Way to long! When I assembled the mashine there was a part missing. I reported the matter and was contacted by Nosipo Maloko on 3rd June 2025. She promised to sort this out but unfortunately no luck, just promises. Shame on you Leroy Merlin and your very slack employee.
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Replies (2)
Leroy Merlin South Africa's replyOfficial
26 Jun 2025, 15:17Hi Alec
We humbly apologize with regards to the delay of this and are taking it up as a matter of urgency, I have escalated to the department to assist with your order.
We humbly apologize with regards to the delay of this and are taking it up as a matter of urgency, I have escalated to the department to assist with your order.
Leroy Merlin South Africa's reply26 Jun 2025, 15:17
Official
Hi Alec
We humbly apologize with regards to the delay of this and are taking it up as a matter of urgency, I have escalated to the department to assist with your order.
We humbly apologize with regards to the delay of this and are taking it up as a matter of urgency, I have escalated to the department to assist with your order.
AL
Alec L's updateReviewer Update
26 Jun 2025, 15:55Thank you. Pity one has to go to extreme measures to get the service that should have been in place.
AL
Alec L's update26 Jun 2025, 15:55
Reviewer Update
Thank you. Pity one has to go to extreme measures to get the service that should have been in place.