Urgent Concern Regarding Couch Delivery and Order #***

I'm feeling really panicked because just before making the payment for my couch online at Leroy Merlin on Monday, the estimated delivery date was shown as today, Wednesday the 16th. However, after completing the payment, I couldn’t find any estimated date. When I called customer service yesterday, the representative informed me that they would only update the delivery status after shipping. Today, I see the new estimated delivery date is Monday, October 21st.

I purchased this couch as a surprise for a family member, and now the surprise is ruined as it won’t arrive on time. To make matters worse, I’ve been reading negative reviews online about broken items being delivered, lack of refunds, and poor customer service. I regret not researching beforehand because I assumed it was a reputable store.

Now, I’m torn between canceling the order or waiting and hoping that the product arrives in decent condition. I may reconsider my review if the product turns out to be satisfactory, but at the moment, I’m highly disappointed.

Fingers crossed for a good outcome. Order #***.