"Urgent Complaint: Poor Service and Mismanagement Causing Severe Inconvenience for Elderly Parents"

I am beyond frustrated with the handling of my recent order. As a frequent online shopper, I have never experienced such a poor level of service.

I initially called on Saturday, the 28th of September, to follow up on my order, which is for a geyser urgently needed by my elderly parents. They have been without hot water for days. Despite the urgency, I received no call back or email. When I followed up on Monday, I was told the item was out of stock and sold out, with no solution provided.

I continued to call throughout the week, and it is now Friday, the 4th of October. After waiting for 20 minutes on hold today, I was finally told that the item was incorrectly priced, and the order would be canceled. My frustration comes not just from the lack of communication, but from the fact that my elderly parents are suffering without hot water due to this delay and mismanagement. This situation has been handled incredibly poorly, and I am still left without a solution.

The truth is always best, train your staff to tell the truth and teach them to take it from there.

My order is cancelled but the refund is not logged yet, how in heaven name do you do business.