Urgent Assistance Required – Incorrect Brackets for Roller Blind Order

I am reaching out to you in frustration regarding an unresolved issue with my recent purchase from Leroy Merlin South Africa.

On 10 November 2024, I placed an online order for a roller blind, which was delivered on 13 November. However, when I attempted installation, I discovered that the brackets provided were incorrect, making it impossible to install the blind.

Since then, I have made numerous calls, sent multiple emails, and followed up online, yet 17 days have passed without any resolution. While I’ve been promised that the issue would be addressed, I am still waiting for the correct brackets to be delivered.

This has been an incredibly frustrating experience, especially as I have a R2,000 roller blind that I cannot use. As Leroy Merlin is the only supplier of the specific brackets required, I have no choice but to depend on your team to resolve this issue.

I trust that you will personally ensure this matter is given the attention it deserves and that the correct brackets are dispatched to me without further delay. If I could give you a zero minus 100 I would.