DC
Donald C
1 reviews | Active since Aug 2011
18 Sept 2025, 11:51
Unsatisfied Service
I ordered a JOJO tank online, a few days later i received an SMS to say my order has been cancelled due to my delivery address not being in Gauteng which is incorrect, and they have delivered to this address in the past and a refund was on its way when i queried this i was told a manager would contact me as this was not supposed to be the procedure and they should of called me to discuss and alternative address or arrangement. Five days later still no comes from anyone. when i sent an email i am again told the refund will take between 7-10 workings days not sure which part of the queried was not understood i do not want a refund.
Helpful (0)
Replies (2)0
Replies (2)
Leroy Merlin South Africa's replyOfficial
18 Sept 2025, 16:12Hi Donald
We humbly apologize with regards to the delay of this and we are taking it up as a matter of urgency, Kindly note we are attending to the matter and you will be contacted
We humbly apologize with regards to the delay of this and we are taking it up as a matter of urgency, Kindly note we are attending to the matter and you will be contacted
Thank You
Leroy Merlin South Africa's reply18 Sept 2025, 16:12
Official
Hi Donald
We humbly apologize with regards to the delay of this and we are taking it up as a matter of urgency, Kindly note we are attending to the matter and you will be contacted
We humbly apologize with regards to the delay of this and we are taking it up as a matter of urgency, Kindly note we are attending to the matter and you will be contacted
Thank You
DC
Donald C's updateReviewer Update
19 Sept 2025, 12:07I was contacted yesterday only to be told that they would forward my complaint to the Greenstone Branch as this branch cancelled my order, someone was going to contact me from Greenstone to date still no response. I think they contact you just to get themselves clear on Hello Peter no taking client service serious.
DC
Donald C's update19 Sept 2025, 12:07
Reviewer Update
I was contacted yesterday only to be told that they would forward my complaint to the Greenstone Branch as this branch cancelled my order, someone was going to contact me from Greenstone to date still no response. I think they contact you just to get themselves clear on Hello Peter no taking client service serious.