Unresolved Refund – Leroy Merlin Ignoring Customer After Confirmed Payment

On 1 July, I made an online purchase for paint and brushes from Leroy Merlin. The payment was successfully deducted from my bank account, but I never received a confirmation email for the order.

Upon following up with Leroy Merlin, I was initially advised to check with my bank. My banker confirmed that the funds were successfully debited and received by Leroy Merlin. This was later acknowledged by a Leroy Merlin employee, who then requested that I submit proof of bank account details to facilitate the refund process, which I did without delay.

Since then, I have been met with complete silence.

It has now been over three weeks, and I have not received my refund, nor any acknowledgement, update, or apology. Despite several follow-ups from my side, Leroy Merlin has failed to provide any communication or resolution.

I am extremely disappointed by this poor service from a brand that markets itself as reputable and customer-centric. It is not just about the money, it's about accountability, transparency, and respect for the customer.

If I do not receive a satisfactory response within a reasonable timeframe, I will have no option but to escalate this matter further through the relevant consumer protection bodies.