Unreliable order.

Dear Manager,

I am writing to express my extreme dissatisfaction with the service I have received regarding an order I placed at your store a month ago. On My partner and I ordered roof lintels and concrete blocks for a home build. We dealt with Gontse, who assured us that we would receive a call to confirm the delivery date. Unfortunately, no such call was made.

After visiting the store again the following Sunday, we were informed that the delivery would be a special arrangement and scheduled for the 18th of March. However, when we followed up two weeks ago, we were informed by Timothy that the delivery had been rescheduled to the 20th of March. Despite assurances that we would receive a confirmation call on Monday, we have yet to receive any communication from your end.

Frustrated by the lack of information and clarity, I contacted your head office today and spoke with Mpho. However, my experience was far from satisfactory as I was cut off twice within five minutes of the call. Mpho was unable to provide any concrete information regarding the delivery date, leaving me feeling incredibly frustrated and inconvenienced.

As someone in the midst of a building project, it is imperative that I can plan my schedule accordingly. My builder is paid per day, and the delay in receiving these essential materials is not only costing me financially but also causing unnecessary stress and disruption.

I demand an explanation from management as to why this order has been mishandled and why I have been subjected to such poor service. Additionally, I require a definitive delivery date for my lintels and concrete blocks. This situation has been incredibly frustrating, and I expect a prompt resolution to avoid any further inconvenience.

I kindly request that a member of management contacts me at the earliest opportunity to discuss this matter further. You can reach me at [***] or via email at [***]. I trust that you will take this complaint seriously and work towards rectifying the situation promptly.

Thank you for your attention to this matter.

Sincerely,

Elster Pieterse. ***