Unreliable online shopping site.

I bought online from Leroy and Merlin on the 2nd of December 2024. After my payment was completed I was notified that there is not sufficient stock available - yet the online site indicted availability when purchased. After numerous phone call and emails I requested full cancellation and refund of my order on the 5th. I again requested this on the 6th,7th and 8th of December as I kept on receiving dispatchment' smses on part of the stock - but received none. Leroy eventually refunded me R3815 on the 11th after numerous phone calls and emails to them - each consultant giving me a different excuse and different promise. My total refund amount is R5470. When I phoned this morning I was advise that they can not refund me in full because part of the stock is still at the courier warehouse? This is by far the worst online purchasing experience I ever had. I will never recommended nor purchase from them again. The available stock online is not available once purchased. The online consultants gives different feedback and provide empty promises. I am still waiting for the remaining R1655 refund of my order. 10 Days wasted fighting - too date still waiting and fighting for part of my refund. Shocking service.