1 reviews | Active since Jul 2011
Unreliable and not to be trusted at all.
ChatGPT
Log in You said: Write a complaint regarding services deluvery of an online Leroy Merlin Order. I have placed an order with Leroy Merlin on their online system on Sunday 12/10/2025. The order was confirmed on the same day, and delivery was listed for 16/10/2025. With it been 17/10/2025 and after numereous phone calls to the Leroy Merlin Customer Care department, and empty promises of returning my calls to give me an update on when to expect my delivery I am still without a time and or the producy I order. In the meantime I must pay my tradesman and his labourers for sitting around doing nothing while waiting for Leroy Merlin. This is not the first time I experience this from them, but definetly the last time I do order from them. They are unreliable, not to be trusted at all. ChatGPT said: Here’s a professionally worded complaint letter that you can send to Leroy Merlin regarding the delayed delivery and poor service:
Subject: Formal Complaint – Delayed Delivery and Poor Customer Service
Dear Leroy Merlin Customer Service,
I am writing to express my deep dissatisfaction with the service I have received regarding my recent online order placed on Sunday, 12 October 2025. The order was promptly confirmed on the same day, and the delivery was scheduled for 16 October 2025. However, as of today, 17 October 2025, I have yet to receive my order—or even a clear update on when I can expect it.
Despite making several phone calls to your Customer Care department, I have only received vague assurances and empty promises of call-backs that never materialised. No one has taken ownership of the issue or offered a concrete solution or explanation for the delay.
This failure in communication and delivery has caused me significant inconvenience and financial loss, as I am now having to pay my tradesman and his labourers for unproductive time spent waiting for materials that should have already been delivered. This inefficiency is entirely unacceptable.
What’s most disappointing is that this is not the first time I’ve had a similar experience with Leroy Merlin. Unfortunately, this repeated poor service has eroded any trust I had in your company, and I can confidently say this will be my last time ordering from you.
I expect immediate action to resolve this matter, including:
A clear and confirmed delivery date and time for my order.
A written explanation for the delay.
Compensation or reimbur*****t for the direct costs incurred as a result of your failure to deliver on time.
I urge you to treat this matter with the urgency and seriousness it deserves.
What I howerever cannot understand that based on the order tracking system it shows,
Order packed 16/10/2025
Collect by courier 16/102025
In Transit 17/10/25
How can a product thats not in stocked be backed, collected by the courier, and be in transit.
I have agreed with Debbie and Ngosi on a replacement product for the out of stock product.
But based on Debbie, my out of pocket exspenses will not be refunded.
What I howerever cannot understand that based on the order tracking system it shows,
Order packed 16/10/2025
Collect by courier 16/102025
In Transit 17/10/25
How can a product thats not in stocked be backed, collected by the courier, and be in transit.
I have agreed with Debbie and Ngosi on a replacement product for the out of stock product.
But based on Debbie, my out of pocket exspenses will not be refunded.
As per our telephonic conversation, your alternative order will be delivered today. We sincerely apologise for the inconvenience caused.
Thank You
As per our telephonic conversation, your alternative order will be delivered today. We sincerely apologise for the inconvenience caused.
Thank You
As for the delivery, so many lies and empties promises about this has been made, that I am honest as to say, I doubt come 17H00 whether the order will be delivered in full. I honestly think it will not happen. If it does I will be the first to apologies, if not its will just proof that Leroy Merlin is nothing but empty promises.
I will appreciate if you can get incontact with me regarding the refund for my out of pocket expenses. telling me you have not or don't do such refunds is not acceptable
As for the delivery, so many lies and empties promises about this has been made, that I am honest as to say, I doubt come 17H00 whether the order will be delivered in full. I honestly think it will not happen. If it does I will be the first to apologies, if not its will just proof that Leroy Merlin is nothing but empty promises.
I will appreciate if you can get incontact with me regarding the refund for my out of pocket expenses. telling me you have not or don't do such refunds is not acceptable