Unprofessional treatment from Leroy Merlin

I am truelly unhappy a regarding the unacceptable service I have received from Leroy Merlin concerning a return request. The return was logged on 08/12/2025 due to poor product quality. The item was collected on 12/12/2025; however, I was never informed of the collection date. The courier arrived without any prior notification, confirmation, or communication from Leroy Merlin. This lack of basic coordination and communication is highly unprofessional and disruptive. Since the collection, I have made numerous attempts to contact Leroy Merlin via email and telephone to confirm: Whether the returned item has been received The current status of the return The timeframe for processing the refund.

Despite repeated efforts across all available communication channels, I have received no response whatsoever. This complete lack of customer support and accountability is unacceptable. In terms of the Consumer Protection Act (CPA) of South Africa, consumers are entitled to: Timely communication Transparent return and refund processes Refunds within a reasonable timeframe for defective or substandard goods Leroy Merlin’s handling of this matter reflects a failure to comply with these obligations. The combination of substandard products, poor service, and non-existent communication demonstrates a disregard for consumer rights. I will never use their services again.