LG
Lesley-ann Green
1 reviews | Active since Feb 2020
07 Jan 2024, 16:17
Unprofessional service
Your Leroy Merlin order [LMB***] has been delivered. For queries, please contact ***. Good day it is the New Year and I have not reviewed my full order. When I called I was told the stuff coming from Boksburg was canceled and I was refunded up until this date no refund!. Everytime I call to query I am out on hold until my airtime is depleted no one has the decency to call back. I ordered on the 11 December 2023 it is now the 7 Jan and still no refund. I would like feedback please. Also stuff was ordered and I was charged but never revieced them.
Helpful (0)
Replies (2)0
Replies (2)
Leroy Merlin South Africa's replyOfficial
08 Jan 2024, 08:48Good day Lesley
Please accept my apology on behalf of our company. I am sorry to learn that your experience with our customer service was less than satisfactory. We value our customers and exceptional service is always our priority. Please note that we will be in contact with you.
Please accept my apology on behalf of our company. I am sorry to learn that your experience with our customer service was less than satisfactory. We value our customers and exceptional service is always our priority. Please note that we will be in contact with you.
Leroy Merlin South Africa's reply08 Jan 2024, 08:48
Official
Good day Lesley
Please accept my apology on behalf of our company. I am sorry to learn that your experience with our customer service was less than satisfactory. We value our customers and exceptional service is always our priority. Please note that we will be in contact with you.
Please accept my apology on behalf of our company. I am sorry to learn that your experience with our customer service was less than satisfactory. We value our customers and exceptional service is always our priority. Please note that we will be in contact with you.
LG
Lesley-ann Green's updateReviewer Update
10 Jan 2024, 13:16I received an email but still, this has not been resolved. I emailed with proof the stuff was not delivered and the person helping just decided to ignore me and state it was resolved! I'm getting tired of nagging for a refund this is pathetic!
LG
Lesley-ann Green's update10 Jan 2024, 13:16
Reviewer Update
I received an email but still, this has not been resolved. I emailed with proof the stuff was not delivered and the person helping just decided to ignore me and state it was resolved! I'm getting tired of nagging for a refund this is pathetic!