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khethiwe G
1 reviews | Active since May 2023
13 Feb 2024, 08:41
UNPROFESSIONAL SERVICE AND CUSTOMER CARE
This serves as a dissatisfaction of a service received. I ordered 2x Salton Foot Spa SF207 on 5/12/2023 and only one item was delivered, and I sent emails to inquire this with no response. It is against this background that I request a refund. After many attempts they would make empty promises. I can confirm that today is the 13 February 2024 and they have not fulfilled their promise and my money is in their bank account, but I do not have the product yet.
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Replies (2)
Leroy Merlin South Africa's replyOfficial
13 Feb 2024, 08:55Good day Khethiwe
Please accept my apology on behalf of our company. I am sorry to learn that your experience with our market place service was less than satisfactory. We value our customers and exceptional service is always our priority. Please note that our market place team will be in direct contact with you.
Please accept my apology on behalf of our company. I am sorry to learn that your experience with our market place service was less than satisfactory. We value our customers and exceptional service is always our priority. Please note that our market place team will be in direct contact with you.
Leroy Merlin South Africa's reply13 Feb 2024, 08:55
Official
Good day Khethiwe
Please accept my apology on behalf of our company. I am sorry to learn that your experience with our market place service was less than satisfactory. We value our customers and exceptional service is always our priority. Please note that our market place team will be in direct contact with you.
Please accept my apology on behalf of our company. I am sorry to learn that your experience with our market place service was less than satisfactory. We value our customers and exceptional service is always our priority. Please note that our market place team will be in direct contact with you.
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khethiwe G's updateReviewer Update
13 Feb 2024, 09:06To be honest your Team is very useless. Every time I send the message here, I am promised that they will call me back, but they never did. I am not interested in them calling me I need them to deliver what I have paid for.
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khethiwe G's update13 Feb 2024, 09:06
Reviewer Update
To be honest your Team is very useless. Every time I send the message here, I am promised that they will call me back, but they never did. I am not interested in them calling me I need them to deliver what I have paid for.