UNPROFESSIONAL

SHOCKING EXPERIENCE I ordered a patio set from the Leroy Merlin Marketplace in December, and it’s been a nightmare. They only delivered half of the boxes, and one of the items was damaged. After weeks of communication, they finally agreed to collect the item and replace it, but they completely ignored my instructions regarding the pick-up days and truck size. After some consideration, I decided to return the item for a refund, but once again, my instructions weren’t followed. It’s been an incredibly frustrating process, and I was told a week ago that the refund had been processed—but clearly, it hasn’t. There’s no sense of urgency, and I often have to send multiple follow-up emails because of the lack of response. I’m really disappointed with the service and doubt I’ll use Leroy Merlin again. It’s been a major headache and completely unprofessional. I was also told by one lady only R450 would be deducted for the inconvenience however R900 was deducted.

UPDATE: I have had no response to my emails from certain parties and a refund has still not been actioned. There is obviously no communication between the departments. UNPROFESSIONAL. UNRELIABLE. Not concerned with Customer Service. One of the worst companies I have dealt with.