Unprofessional

I am appalled by the absolutely unprofessional and dishonest service that I have received from Leroy Merlin Greenstone. I placed an order in-store on 27 January, which was scheduled for delivery on 5 February. It did not arrive. On 6 February I called to follow up, which was the first in a series of calls which have spanned almost a month. The first excuse I was given was that my delivery was dispatched but rejected. I definitely did not reject my order and no attempt was made to contact me when this alleged issue arose. After this, I was told that my order would be collected and delivered to me. Again, nothing. When I called to follow up, I was told the board broke when it was being loaded (this really didn't instil confidence in the quality of the product) and a new one was being made. Finally, my order arrived and as I opened the packaging I saw that it was chipped and damaged and that the finishes done by the carpentry department were shocking and unprofessional. Before I even unwrapped the rest of the item, I called and was asked to email pictures. After a week, my email had not been responded to. So I emailed again and was met with more silence. Eventually, I called and was put through to some HOD at the branch and not just the call centre. The gentleman assured me that their collection department would come take the damaged item and when I asked if they would replace it straight away he said no, so I asked for a refund which he said was fair and understandable and he would arrange. He also said I would receive a call before the collection. I shouldn't be surprised that after almost a week I have heard nothing from Leroy Merlin.