1 reviews | Active since Feb 2015
Unhappy with Leroy Merlin online purchase
I bought a King size headboard and base on the Leroy Merlin online website a few weeks ago. Upon delivery I wasn't happy with how unprofessional the delivery process was, firstly I was called by the delivery guy on whatsapp call late at night stating that he will be delivering the headboard, and he ended up arriving at night after 20:00. I wasn't told prior to expect delivery on the said date, in addition I find it highly unprofessional to receive WhatsApp calls from entities without my consent. Secondly, after the delivery guys assembled the headboard with the base I noticed that the base was bigger than the allocated curved space built for it to fit into the headboard and I asked these guys why it was like that. They told me that the base is not designed to fit into the curved lower, middle area of the headboard, the area is only designed for balance. I wasn't happy and satisfied with the headboard and base. I then opted to use my old Queen size base and mattress, and to my surprise it fitted the curved area. I wrote an email to Leroy Merlin expressing my dissatisfaction and I spoke to Ntombikayise who advised me to take measurements of the headboard. I did exactly that and the measurements are lesser in cm compared to the measurements advertised to be the king-size headboard. The measurements were that of the advertised Queen-size headboard. I gave Ntombikayise this feedback and she sent an email to the seller who rep**** "I am probably using an extra King size base which will be bigger" I explained that the base in question was delivered by him, which means it's an error from his side. I then asked the store and its 3rd parry seller to either deliver a Queen size base that will match the headboard or deliver a king-size headboard that would match the base. After the back and forth I realized that the store and its 3rd party seller were not willing to fix this error, I then asked for a refund. To another shock, Ntombikayise sent me an email that said the seller would deduct a collection fee from my refund and I find that completely unfair because why am I expected to pay for their mediocre?
I'm emotionally and physically drained from dealing with your 3rd party seller namely Pauthes Exotic Home Designe. The lady I spoke to regarding the purchase I made via Leroy Merlin was condescending. I emailed the voice note she sent to me lastnight to Ntombikayise the lady that's been handling this matter on the Leroy Merlin side, on the voice note the seller was shouting at me and she was very rude.
Please note that she admits to mispresenting her product online, she said I have to pay an additional fee to ensure the headboard looks exactly like it is on the online adverti*****t. Which is the violation of The Consumer Protection Act 30 "Mispresatation of goods and services by the seller"
It is such a shame that Leroy Merlin isn't conducting quality checks on the products sold by their 3rd parties.
I have been in the Leroy Merlin little falls store a lot of times, and it would be unfair for me to say I was ever dissatisfied by anything I bought from that store, the monster online purchase was the first bad experience.
Kindly note that I spoke to the seller with respect, I was open for options to fix the issue. I had my own suggestions which were exchanging either the headboard or the base. Returning the goods wasn't even an option initially. However, right now I don't want anything to do with the 3rd party seller.
I'm asking for my full refund including the delivery fee since the goods delivered were not up to standard, and I will not pay collection fee as required by the seller. That is daylight *******.
I'm emotionally and physically drained from dealing with your 3rd party seller namely Pauthes Exotic Home Designe. The lady I spoke to regarding the purchase I made via Leroy Merlin was condescending. I emailed the voice note she sent to me lastnight to Ntombikayise the lady that's been handling this matter on the Leroy Merlin side, on the voice note the seller was shouting at me and she was very rude.
Please note that she admits to mispresenting her product online, she said I have to pay an additional fee to ensure the headboard looks exactly like it is on the online adverti*****t. Which is the violation of The Consumer Protection Act 30 "Mispresatation of goods and services by the seller"
It is such a shame that Leroy Merlin isn't conducting quality checks on the products sold by their 3rd parties.
I have been in the Leroy Merlin little falls store a lot of times, and it would be unfair for me to say I was ever dissatisfied by anything I bought from that store, the monster online purchase was the first bad experience.
Kindly note that I spoke to the seller with respect, I was open for options to fix the issue. I had my own suggestions which were exchanging either the headboard or the base. Returning the goods wasn't even an option initially. However, right now I don't want anything to do with the 3rd party seller.
I'm asking for my full refund including the delivery fee since the goods delivered were not up to standard, and I will not pay collection fee as required by the seller. That is daylight *******.