SK
Sonja K
1 reviews | Active since Apr 2026
02 Apr 2026, 11:38
Unhappy Customer
I placed an online order paid it then call to confirm delivery. After 5 days of going back and through and with promise that it will be delivered on time. I found out that they have yet to get courier for pick up. I have on email where they confirmed it will be delivered on time. This company has cost me more than my money you cant put I price on trust and peace. Will never do business with them
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Replies (1)0
Replies (1)
Leroy Merlin South Africa's replyOfficial
02 Apr 2026, 15:41Hi Sonja,
Thank you for bringing this matter to our attention.
We sincerely apologize for the delay and the frustration caused regarding your order. We understand how disappointing it must have been to receive confirmation of delivery, only to later find that a courier had not yet been arranged. This is certainly not the level of service we aim to provide.
Please be assured that your feedback has been taken seriously, and we are currently engaging with the relevant departments to urgently resolve this matter and ensure your order is delivered as soon as possible.
We truly regret the inconvenience caused and the impact this has had on your trust in us. Kindly allow us the opportunity to make this right. We will provide you with an update shortly.
Should you require any further assistance in the meantime, please feel free to contact us directly.
Thank you for bringing this matter to our attention.
We sincerely apologize for the delay and the frustration caused regarding your order. We understand how disappointing it must have been to receive confirmation of delivery, only to later find that a courier had not yet been arranged. This is certainly not the level of service we aim to provide.
Please be assured that your feedback has been taken seriously, and we are currently engaging with the relevant departments to urgently resolve this matter and ensure your order is delivered as soon as possible.
We truly regret the inconvenience caused and the impact this has had on your trust in us. Kindly allow us the opportunity to make this right. We will provide you with an update shortly.
Should you require any further assistance in the meantime, please feel free to contact us directly.
Leroy Merlin South Africa's reply02 Apr 2026, 15:41
Official
Hi Sonja,
Thank you for bringing this matter to our attention.
We sincerely apologize for the delay and the frustration caused regarding your order. We understand how disappointing it must have been to receive confirmation of delivery, only to later find that a courier had not yet been arranged. This is certainly not the level of service we aim to provide.
Please be assured that your feedback has been taken seriously, and we are currently engaging with the relevant departments to urgently resolve this matter and ensure your order is delivered as soon as possible.
We truly regret the inconvenience caused and the impact this has had on your trust in us. Kindly allow us the opportunity to make this right. We will provide you with an update shortly.
Should you require any further assistance in the meantime, please feel free to contact us directly.
Thank you for bringing this matter to our attention.
We sincerely apologize for the delay and the frustration caused regarding your order. We understand how disappointing it must have been to receive confirmation of delivery, only to later find that a courier had not yet been arranged. This is certainly not the level of service we aim to provide.
Please be assured that your feedback has been taken seriously, and we are currently engaging with the relevant departments to urgently resolve this matter and ensure your order is delivered as soon as possible.
We truly regret the inconvenience caused and the impact this has had on your trust in us. Kindly allow us the opportunity to make this right. We will provide you with an update shortly.
Should you require any further assistance in the meantime, please feel free to contact us directly.