Unhappy customer

Am really disappointed and conflicted with this review because I don't understand if Leroy Merlin has bad customer service or they are having system issues. I placed an order for decking tiles on the 21st July which I have received. But then I placed another order for 7 more decking on the 23rd July and 27th July, both orders amounting to R822. 50. To date I have not received an order number, confirmation of order but the money has been deducted from my account. I have sent emails with no response, and they do not answer calls. I have had to make alternative plans as it was an urgent order and now I no longer want to support this business. I only want my money back that's all. I don't recommend it.