NM
Ntsepeng M

1 reviews | Active since May 2019

27 May 2025, 18:53

Unhappy client

I bought a bathtub online. Online catalogue shows a bathtub with handles. The order was than on the 18th/05/25. I received my order on the 26/05/25 after enquiring with the store. Unfortunately the bathtub I received doesn't have handles and the invoice I received doesn't include handles. I phoned the store immediately. When they check, indeed the bathtub I bought should have handles. 24 hours has passed no response from Leroy merlin regarding the handles.

0
Replies (3)
Leroy Merlin South Africa
Leroy Merlin South Africa's reply28 May 2025, 09:18
Official
Hi Ntsepeng

We acknowledge your concern and will contact you shortly to discuss your order. We apologies for any frustration you have experienced.
NM
Ntsepeng M's update28 May 2025, 12:13
Reviewer Update
Leroy merlin has attended to my quiry and is now being resolved. I'm happy and satisfied with their response from customer service and the manager of the department. Thanks a lot.
Leroy Merlin South Africa
Leroy Merlin South Africa's reply28 May 2025, 14:04
Official
Hi Ntshepeng

We appreciate your feedback and are glad that you have received excellent service. We hope to see you again soon 💚💚💚
Thank You