Unhappy, angry and aggrieved customer.

I bought the Enigma 2 bowl sink 2 years at Leroy Merlin Boksburg with the intention of installing a new kitchen unit. My dad passed away 3 weeks after the purchase. The kitchen upgrade project was put on hold due to finances after the loss of my dad. The sink was bought on a lay-bye option and released on 24 June 2024 when the final payment was made. The sink was handed in a closed box and it was not opened and inspected if the item (sink) was in good order before it was handed to me upon collection. 3 weeks back I wanted to proceed with the kitchen project and the kitchen installer asked to see the sink upon opening the box we discovered the sink was cracked and damaged. At Leroy Merlin Boksburg they refused to exchange the sink claiming that their time frame for return is 6 months.

On this 2 years the sink was stored on the floor of my TV room since there is no furniture, the surface is a carpet and it was flat on the ground. Now, I'm stuck with a sink that I bought on special for R4899 original price was R8699. Vuyo (Kitchen Manager) told me to buy a new sink as they will never take it which is unfair to me since according to me the sink was damaged in the store and not due to handling or storing on my side. I'm very much aggrieved, I asked them about the guarantee or warranty and all those details were not availed to me. Yesterday, I drove to FRASA (manufacturer) of the sink on their Randburg address which is on their website I was told the offices were closed 3 years ago. Leroy Merlin is unfair and they do not want to take even 50% accountability. I'm 100% sure if the box was opened and inspected upon the release, they would have seen the damaged then. Terrible service on their side , I'm extremely disappointed, aggrieved and angry by this whole experience.