UNDER NO CIRCUMSTANCES DON’T EVER ORDER FROM LEROY MERLIN - save yourself weeks of stress and anxiety

Whatever you do… don’t EVER order ANYTHING from Leroy Merlin online. I’ve only ever ordered twice, both times were a disaster, but this recent time has seriously shocked me beyond words… like I am speechless….

I ordered 2 small grey 90cm patio tables… this is not what I received…. I ended up receiving 2 MASSIVE dining room tables (180 cm long). The day they arrived I immediately requested to send them back. I’d also like to mention that not only did I not receive the correct order but it took 3 weeks to arrive when i was promised 48 hours.

Anyway, when I phoned the lady to process the return she said to me, “I’ve processed the return and the courier company will be there next week to collect”, they never pitched… so I phoned again, and again, and again, and again… here I am 3 weeks later, with these massive tables sitting in my very small lounge, 3 weeks later, and still no solution from them. They have **** 3 times about saying that a courier company has been dispatched, between my fiancé and I we have been on the phone with them close to 30 times trying to resolve this issue, and still no solution. Yesterday again I was promised that the courier company would phone me with details by the end of tomorrow which never happened so I phoned again today just to get told “we have escalated the matter” which I have heard from them over 10 times with still no solution. And I can just about garantee that once they have collected the tables, I’m going to have a very hard time getting my money back. Please, if you want to avoid having mental breakdown after mental breakdown, crying everyday, and extreme frustration, do not order from this company. This issue has been going on for nearly 6 weeks if you include the amount of phone calls I made to just find out where the order was before it arrived.

The amount of stress this has caused is extreme, it’s been a dark cloud hanging over our heads for weeks because everyday we wake up to make the first phone call of the day to them, everyday we get told “you can’t speak to a manager because we can’t get hold of them” “the matter has been escalated” “the courier company is coming”, and we do not know what to do anymore.