Undelivered order

I placed an order on the 27th of September and I am still waiting for the order today. I have been calling this company from last week Thursday the 30th of September to find out about my order and I was told that the order will be delivered on the 2nd of October and today is the 7th of October and I have not received my order. Right now I was holding for 25 minutes for a manager whom I didn't even get a chance to speak to because I was holding for too long. I am happy with this company service at all. I am sure that I will not even get feedback from them.