GU
Gavin U

1 reviews | Active since Dec 2010

22 Mar 2024, 11:03

UNACCEPTABLE SERVICE

Ordered and paid for furniture on line. Received email notification from Leroy Merlin confirming delivery date. Order not delivered on due date. Made numerous calls to their order tracking department. Promises of call back from them did not materialize. They blamed supplier. Now I am informed that delivery will "hopefully happen 5 days AFTER original promised delivery date" UNACCEPATABLE!!!!!!

0
Replies (3)
GU
Gavin U's update22 Mar 2024, 12:02
Reviewer Update
Consultant Brenton promised to send an email within 30 - 60 minutes advising me when I will receive my order. It has been 90 minutes and have not received promised email
Leroy Merlin South Africa
Leroy Merlin South Africa's reply25 Mar 2024, 15:19
Official
Good day Gavin

Please accept my apology on behalf of our company. I am sorry to learn that your experience with our market place service was less than satisfactory. We value our customers and exceptional service is always our priority. Please note that our market place team will be in direct contact with you.
Leroy Merlin South Africa
Leroy Merlin South Africa's reply25 Mar 2024, 15:21
Official

Good day Gavin

 

Thank you for contacting us

 

Kindly be advised that your query was escalated to the Marketplace team for assistance.

 

We apologize for the inconveneince caused.

 

Kind regards