UNACCEPTABLE ON-LINE SERVICE.....................

To Whom It May Concern, I am writing to strongly complain about the handling of an online order I placed with your company on the 13th May '26. (Order no. *** for 2 x packets of FRANCHI Flambouyant radish seeds). On the same day I received the order confirmation and completed payment in full. From that point, I heard absolutely nothing from Leroy Merlin, no update, no dispatch notification, no confirmation communication of any kind. After five days of silence, I was forced to contact your customer service department and the agent I spoke with assured me she would personally investigate the matter and revert to me promptly. Only on 19 May, seven days after my order was placed, I finally receive an email informing me that due to an "inventory error," you were unable to fulfil my order. This is entirely unacceptable being eight days it took to discover and communicate what should have been identified at the time of purchase, or within hours of it thus indicating a serious failure of your systems, your processes, and your customer service obligations. Had I been informed promptly, I could have sourced the seeds elsewhere and had them in the ground over a week ago. Instead, I waited in good faith on the strength of a confirmed, paid order. To compound matters further, I visited your website again today, 20 May, and found that the exact same Franchi Flamboyant Radish seeds are still listed as available for purchase indicating that you are therefore, actively continuing to invite customers to place orders for stock you apparently cannot supply. This is misleading at best and quite disgraceful.

Yours faithfully, Kevin Hoy ***