Unacceptable customer service

I made a purchase 7th April 2024, first checking if the items was in stock, which was confirmed by the instore consultant. Delivery date was set for 29th April 2024.

It is 3rd May, still no delivery. No one has called me to say anything. I have tried to call in multiple times, only to be told there is no stock and the item will only be received on 6th May as there is no stock. I have tried to make contact with the store in Fourways, but can't get through after several attempts. I have been told that the HOD from that department and store will return my call, nothing.

I am appalled by the unacceptable customer service, lack of commitment, and the inability to reach someone at any of their stores.